Return & Refund Policy – Logotis.xyz

At Logotis.xyz, we strive to provide high-quality smart desk lamps with wireless charging that enhance your workspace and lifestyle. However, if you are not completely satisfied with your purchase, our Return & Refund Policy ensures a hassle-free experience.

1. Eligibility for Returns

We accept returns under the following conditions:

    • Items must be unused, undamaged, and in their original packaging.
    • The return request must be made within 30 days of purchase.
    • Proof of purchase (receipt or order confirmation) is required.

2. How to Initiate a Return

To request a return, please follow these steps:

    1. Contact us at info@logotis.xyz with your order number and reason for return.
    2. Our support team will provide you with a Return Authorization Number (RAN) and return instructions.
    3. Pack the item securely and send it to:
      Logotis.xyz
      309 Goode St, Houma, LA 70360, USA
    4. Once received and inspected, we will process your refund.

3. Refund Process

    • Approved refunds will be issued to your original payment method within 7-10 business days.
    • Shipping costs are non-refundable, except in cases of defective or incorrect items.
    • If the item is damaged due to misuse, we reserve the right to decline the refund.

4. Exchanges & Replacements

If you receive a defective or incorrect item, we offer a free replacement. Contact us at (956) 386-0916 or email info@logotis.xyz within 7 days of delivery for assistance.

5. Non-Returnable Items

    • Items marked as final sale or clearance.
    • Products that have been used, modified, or damaged by the customer.

6. Contact Us

For any return or refund inquiries, feel free to contact us:

📍 Address: 309 Goode St, Houma, LA 70360, USA
📞 Phone: (956) 386-0916
📧 E-mail: info@logotis.xyz
🌐 Website: logotis.xyz

At Logotis.xyz, your satisfaction is our priority. Shop with confidence knowing that we are here to support you!

 

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